Returns & Exchanges

Introduction

Victorian Global offers premium fashion items including jerseys, footwear, accessories, and lifestyle products. Returns and exchanges are accepted only under the conditions described below.

By placing an order with Victorian Global, you agree to this Return Policy.

1. Return & Exchange Eligibility

A product may be eligible for return or exchange if:

• The product is unused, unworn, unwashed, and undamaged.
• The product is returned with original packaging, tags, labels, and invoice where applicable.
• The request is made within the eligible return or exchange period after delivery.
• The product received is incorrect, defective, damaged during delivery, or size exchange is approved by our support team.

2. Non-Returnable Items

Returns or exchanges may not be accepted for:

• Products that have been worn, washed, used, altered, or damaged by the customer.
• Products without original tags, labels, packaging, or invoice where applicable.
• Products with perfume, stain, sweat mark, makeup mark, deodorant mark, or visible signs of use.
• Customized, personalized, clearance, final-sale, or campaign-specific items where return is clearly restricted.
• Items damaged due to improper handling, washing, ironing, or storage.

3. Size Exchange Policy

Size exchange may be available depending on stock availability and product condition.

• Customers should check the size chart before ordering.
• Exchange is subject to available size and color stock.
• Delivery or exchange shipping charges may apply.
• If the requested size is unavailable, our support team may suggest an alternative option.

4. Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible with clear photos or video proof.

• Share your order number, phone number, and product issue details.
• Send clear photos of the full product, defect area, packaging, and invoice if available.
• Our team will review the issue and confirm the next step.

5. Return Process

• Contact Victorian Global support with your order details.
• Wait for confirmation from our support team before sending any product back.
• Pack the item safely with original tags, labels, and packaging.
• Send the product through the approved courier or exchange method.
• After receiving and checking the item, we will confirm approval or rejection of the return/exchange.

6. Refund Policy

Refunds are processed only after our team receives and verifies the returned product.

• Approved refunds may be issued through the original payment method or another approved method.
• Courier charges, payment gateway fees, or delivery charges may be non-refundable unless the issue was caused by Victorian Global.
• Refund processing time may vary depending on payment method and bank/payment provider rules.

7. Exchange Shipping Charges

Shipping charges for returns or exchanges may apply depending on the reason for the request.

• If the product issue is caused by Victorian Global, we may cover the exchange delivery cost.
• If the exchange is due to customer size choice, preference change, or order mistake, delivery charges may be paid by the customer.

8. Order Cancellation

Orders may be cancelled before dispatch by contacting our support team. Once an order has been dispatched, cancellation may not be possible and return/exchange rules will apply.

9. Quality Check

Every returned item goes through a quality check. Victorian Global reserves the right to reject any return or exchange if the product does not meet the required condition.

10. Changes to This Policy

Victorian Global may update this Return Policy at any time. Updated terms will be published on this page.